There are a host of vendors who can provide Service Desk software, but buying functional point solutions that do not have tight synergy with the Novell environment can create more problems than it solves for the IT Service Desk. In this session, Ian Aitchison (Product Manager, Touchpaper) describes Touchpaper’s strong ITSM integration with the Novell product set and shows how a Service Desk solution working in close synergy with Novell products can provide a truly excellent support service.